Refund Policy

Last Updated: May 28, 2025

At Apollo Analytic, we strive to provide high-quality cryptocurrency data and analytics services to our users. This Refund Policy outlines the conditions under which refunds may be requested for purchases made on www.apolloanalytic.com through our payment provider, Peach Payments. Please read this policy carefully before subscribing to our services.

1. General Refund Eligibility

Due to the digital nature of our services, which provide immediate access to data, analytics, and insights, all sales are final unless otherwise stated in this policy or required by applicable law. Refunds are processed on a case-by-case basis and are subject to the terms below.

2. Subscription Refunds

2.1. Monthly Subscriptions

  • No Automatic Refunds: Monthly subscriptions are non-refundable after the billing cycle begins, as you gain immediate access to our platform's features and data.
  • Trial Periods: If we offer a trial period, you may cancel your subscription before the trial ends to avoid being charged. No refunds will be issued for charges incurred after the trial period.
  • Technical Issues: If you experience persistent technical issues that prevent access to our services and these issues are attributable to Apollo Analytic (and not your device, internet connection, or other external factors), you may request a refund within 7 days of the issue occurring. Please contact support@apolloanalytic.com with details and evidence of the issue.

2.2. Annual Subscriptions

  • 7-Day Money-Back Guarantee: For annual subscriptions, we offer a 7-day money-back guarantee from the date of purchase. If you are not satisfied with our services, you may request a full refund within this period by contacting support@apolloanalytic.com.
  • Prorated Refunds: After the 7-day period, no refunds will be issued for annual subscriptions, except in cases of significant service disruptions caused by Apollo Analytic, as determined at our discretion.
  • Cancellation: You may cancel your annual subscription at any time, but cancellation does not entitle you to a refund for the remaining subscription period unless otherwise required by law.

3. Non-Subscription Purchases

If you purchase one-time products or services (e.g., premium reports or data exports, if applicable), these are non-refundable unless:

  • The product is not delivered as described.
  • There is a technical error preventing access to the purchased product.

Please contact us within 7 days of purchase to report such issues, and we will investigate and, if eligible, issue a refund or provide an alternative solution.

4. Unauthorized Transactions

If you believe a charge was made in error or due to unauthorized use of your payment method, please contact us immediately at support@apolloanalytic.com. We will work with Peach Payments to investigate and resolve the issue. Refund requests for unauthorized transactions must be submitted within 14 days of the transaction date.

5. Processing Refunds

  • Timeframe: Approved refunds will be processed within 7-10 business days through Peach Payments. The time it takes for the refund to reflect in your account may depend on your payment method and financial institution.
  • Method: Refunds will be issued to the original payment method used for the purchase. If this is not possible, we will coordinate with you to find an alternative solution.
  • Currency: Refunds will be issued in the currency of the original transaction.

6. Non-Refundable Circumstances

Refunds will not be issued in the following cases:

  • Change of mind after accessing our services or data.
  • Failure to cancel a subscription before the renewal date.
  • Issues arising from third-party services, your internet connection, or devices.
  • Use of our services in violation of our Terms of Service.

7. Compliance with Local Laws

In jurisdictions where consumer protection laws mandate specific refund rights (e.g., a cooling-off period), we will comply with those requirements. If you believe you are entitled to a refund under applicable law, please contact us with details.

8. Contact Us

To request a refund or discuss any issues, please reach out to our support team:

9. Changes to This Policy

We may update this Refund Policy from time to time. The latest version will always be available on our website, and the "Last Updated" date will reflect any changes. Continued use of our services after updates constitutes acceptance of the revised policy.