Cancellation Policy

Last Updated: May 28, 2025

This Cancellation Policy outlines the process for canceling subscriptions or services purchased on www.apolloanalytic.com through our payment provider, Peach Payments. We aim to make the cancellation process straightforward and transparent. Please read this policy carefully to understand your rights and responsibilities.

1. Subscription Cancellations

Apollo Analytic offers subscription-based access to our cryptocurrency data and analytics platform. You may cancel your subscription at any time, subject to the terms below.

1.1. Monthly Subscriptions

  • Cancellation Process: You can cancel your monthly subscription at any time through your account settings on our website or by contacting our support team at support@apolloanalytic.com.
  • Effective Date: Cancellation will take effect at the end of the current billing cycle. You will retain access to the platform until the cycle ends, and no further charges will be applied.
  • No Partial Refunds: As outlined in our Refund Policy, no refunds will be issued for the remaining portion of the billing cycle unless required by law.

1.2. Annual Subscriptions

  • Cancellation Process: Annual subscriptions can be canceled through your account settings or by emailing support@apolloanalytic.com.
  • Effective Date: Cancellation will prevent your subscription from renewing at the end of the current annual billing cycle. You will continue to have access to the platform until the subscription period ends.
  • No Prorated Refunds: Unless within the 7-day money-back guarantee period (see our Refund Policy), no refunds will be issued for the remaining portion of the annual subscription.

1.3. Trial Periods

If your subscription includes a trial period, you may cancel before the trial ends to avoid being charged. Cancellation instructions will be provided at the time of sign-up and can be completed via your account settings or by contacting support@apolloanalytic.com.

Failure to cancel before the trial period ends will result in the subscription activating and charges being applied as per the chosen plan.

2. Non-Subscription Services

If you have purchased one-time services or products (e.g., premium reports or data exports, if applicable), these are not subject to cancellation once delivered, as they are digital goods provided immediately upon purchase. Please refer to our Refund Policy for details on eligible refunds.

3. How to Cancel

To cancel your subscription, follow these steps:

  • Via Account Settings: Log in to your Apollo Analytic account, navigate to the subscription or billing section, and select the option to cancel your subscription.
  • Via Support: If you encounter issues or prefer assistance, email support@apolloanalytic.com with your account details and a request to cancel.
  • Confirmation: You will receive a confirmation email once your cancellation is processed. If you do not receive confirmation within 48 hours, please contact us to verify.

4. Automatic Renewals

Subscriptions automatically renew at the end of each billing cycle (monthly or annually) unless canceled in advance.

To avoid renewal charges, you must cancel before the renewal date. The exact renewal date is available in your account settings or subscription confirmation email.

5. Impact of Cancellation

Upon cancellation, you will lose access to subscription-based features (e.g., premium data, analytics tools) at the end of the current billing cycle.

Any downloaded data or reports accessed during your subscription remain subject to our Terms of Service regarding usage and distribution.

6. Failed Payments

If a payment fails (e.g., due to an expired card or insufficient funds), we will attempt to notify you via email. You will have 7 days to update your payment information. If the payment issue is not resolved:

  • Your subscription may be suspended or canceled at our discretion.
  • Access to the platform may be restricted until payment is successfully processed or the subscription is canceled.

7. Compliance with Local Laws

In jurisdictions where consumer protection laws grant specific cancellation rights (e.g., cooling-off periods), we will comply with those requirements. If you believe you are entitled to cancel under applicable law, please contact us at support@apolloanalytic.com with details.

8. Contact Us

For assistance with cancellations or questions about this policy, please reach out to our support team:

9. Changes to This Policy

We may update this Cancellation Policy from time to time. The latest version will be posted on our website, with the "Last Updated" date reflecting changes. Continued use of our services after updates constitutes acceptance of the revised policy.